中和艾森堡服務態度差別不可思議 - 旅館
By Heather
at 2014-01-26T07:17
at 2014-01-26T07:17
Table of Contents
今天帶的愉悅的心情想跟女友來到摩鐵住ㄧ晚。上了摩鐵板選定中和"艾森堡"看起來設備不賴,離家裡也很近。
選擇好房型,進入房間除了撲鼻廉價香水味令人不適,設備看起來還不錯。房間也挺新穎的。
約莫過了20分鐘左右,洗好澡準備好好放鬆的時候,ㄧ通令人摸不著頭緒的電話來了。在摩鐵住過不少間的我覺得這個時候打電話打擾客人一定是什麼大事。
女友將電話接了起來,聽她口氣似乎不太開心。詢問之下才知道小姐給錯我們房型,要叫我們將房間的差額八百元"立刻"拿到櫃檯。
你沒看錯櫃檯小姐的口氣就是"我們給錯房型,請妳立刻將差額補到櫃檯"。女友被櫃檯的態度弄的心情很不好,表示給錯房型是妳們的問題。客人也願意補差額,但是櫃檯竟然一句對不起也沒有。後來還想將錯推給客人強調是我們說錯房型。
女友問了我意見之後,我認為可以補差額但是明天退房之前順便補。哪有命令客人拿到櫃檯的道理。之後第二通電話來了,我也想體驗一下到底這個小姐口氣有多差。
以下是對話內容
櫃檯:請妳們立刻換房!!!@@
原po:我可以補差額,難道不能退房的時候順便補嗎?
櫃檯:不要,反正妳們立刻換房間。
掛電話...................
我真的不知道這傢伙吃錯什麼藥。
後來又來電
櫃檯:我們小姐新來的,算了不用補了。
掛電話.........
態度真的是惡劣到極點。整個心情都被搞差了,再好的硬體沒有好的服務態度。真的也不會讓人想來消費,想到這間摩鐵體驗服務業的羞恥的鄉民可以體驗。如果想要求好的服務態度這間摩鐵真的不推。
--
Sent from my Android
--
選擇好房型,進入房間除了撲鼻廉價香水味令人不適,設備看起來還不錯。房間也挺新穎的。
約莫過了20分鐘左右,洗好澡準備好好放鬆的時候,ㄧ通令人摸不著頭緒的電話來了。在摩鐵住過不少間的我覺得這個時候打電話打擾客人一定是什麼大事。
女友將電話接了起來,聽她口氣似乎不太開心。詢問之下才知道小姐給錯我們房型,要叫我們將房間的差額八百元"立刻"拿到櫃檯。
你沒看錯櫃檯小姐的口氣就是"我們給錯房型,請妳立刻將差額補到櫃檯"。女友被櫃檯的態度弄的心情很不好,表示給錯房型是妳們的問題。客人也願意補差額,但是櫃檯竟然一句對不起也沒有。後來還想將錯推給客人強調是我們說錯房型。
女友問了我意見之後,我認為可以補差額但是明天退房之前順便補。哪有命令客人拿到櫃檯的道理。之後第二通電話來了,我也想體驗一下到底這個小姐口氣有多差。
以下是對話內容
櫃檯:請妳們立刻換房!!!@@
原po:我可以補差額,難道不能退房的時候順便補嗎?
櫃檯:不要,反正妳們立刻換房間。
掛電話...................
我真的不知道這傢伙吃錯什麼藥。
後來又來電
櫃檯:我們小姐新來的,算了不用補了。
掛電話.........
態度真的是惡劣到極點。整個心情都被搞差了,再好的硬體沒有好的服務態度。真的也不會讓人想來消費,想到這間摩鐵體驗服務業的羞恥的鄉民可以體驗。如果想要求好的服務態度這間摩鐵真的不推。
--
Sent from my Android
--
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旅館
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